Refund And Return Policy
Our Commitment to Customer Satisfaction
At Akriti Chikankari, we are dedicated to providing you with authentic, high-quality products that celebrate the beauty of traditional craftsmanship. We understand that there may be occasions when you need to return or exchange an item, and we are committed to making the process seamless and transparent.
Return Eligibility
- Unused and Unworn Products: Returns are accepted for unused and unworn items with original tags and packaging within 7 days of delivery.
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 48 hours of receiving the item. We will resolve the issue promptly.
- Incorrect Orders: If you receive the wrong item, notify us within 7 days of delivery to arrange for an exchange or refund.
How to Initiate a Return
- Contact Customer Support: Email our support team with your order number and details of the item you wish to return.
- Repack the Item: Ensure the item is securely packed with original tags and packaging to prevent damage during transit.
- Shipping Instructions: Our team will guide you on the return process. Return shipping costs may apply depending on the reason for the return.
Refund Process
- Inspection and Confirmation: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed and credited to the beneficiary account within 7-10 business days.
- Partial Refunds: If the item is returned in a non-original condition or missing parts, a partial refund may be granted.
Exchanges
- For Damaged or Defective Items: Contact our support team to arrange an exchange for the same item.
- For Different Items: Initiate a return for the original product and place a new order for the desired item.
Contact Us
For any queries or assistance regarding returns or refunds, please reach out to our customer support team. We’re here to help!
Email: akritichikankari@gmail.com
Your satisfaction is our priority. Thank you for choosing Akriti Chikankari!